Shared Contacts for Gmail®
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| Owner | The person who shares the contact list. |
| Collaborator | The person with whom the contact list was shared. |
| User | All users of the application (who can be owners or collaborators). |
| Administrator | Someone who can access the settings and billing information. |
| Dashboard | The app dashboard can be accessed through https://app.getsharedcontacts.com/ or through the Chrome extension or plug-ins. |
Sync issues can arise for various reasons, the most frequent being when the collaborator status differs from ✔ (normal). The collaborator’s status may fall into one of the categories listed:
If you’re unsure about a user’s collaboration status, follow these steps to check:
If you are a user, click on the share icon (
See the detailed procedure on how to check collaboration status here.
Now that you’ve determined the collaboration status, you can troubleshoot the sync issue accordingly.
A collaborator’s access is revoked when Shared Contacts for Gmail™ can no longer access their Google Contacts.
Case 1: Reauthorizing Access via Domain Administrator
The Google Workspace administrator of the collaborator’s domain must reauthorize Shared Contacts for Gmail™ to access the collaborator’s contacts.
Case 2: Resending Invitation to the collaborator to authorize the app again
If Case 1 is not possible (e.g., a Google admin did not install the app, the collaborator uses a Gmail address, or belongs to another domain), resend the app invitation:
Alternatively, you can send them this link: app.getsharedcontacts.com so they can grant Shared Contacts for Gmail™ access to their Google Contacts.
Now the collaborator will need to authorize the app to access their Google contacts:
The invited collaborator can watch the video below or read this tutorial to learn how to accept an invitation.
Invitation pending means the collaborator’s domain hasn’t accessed the app yet. This status also appears if you’re trying to share contacts with a Gmail account and the user hasn’t installed the app on their end.
Ask the collaborator to grant access to Shared Contacts for Gmail™ from the email sent to them or have them sign in on the link https://app.getsharedcontacts.com
If the owner and the invited collaborator belong to the same Google Workspace domain, ask the Google Workspace administrator to install Shared Contacts for Gmail™ for the whole domain.
Watch the video below or read more about the benefits of app domain installation here.
The License Limit Reached status appears when a label is shared with more users than the purchased licenses allow.
For example, if you bought only 5 licenses but shared the label with 6 users, the 6th user will be marked as “Unlicensed.”
Case 1: Purchasing Additional Licenses
The app admin should purchase additional licenses by clicking the Buy Licenses icon at the top right corner of the Shared Contacts for Gmail™ dashboard.
Case 2: Freeing Up Unused Licenses
The app admin could free up unused licenses. Follow this guide: How to Liberate Licenses for Departed Users
Google Contacts has a maximum limit of 25,000 entries, and the Google Limit Reached status appears once this limit is reached. Fortunately, Shared Contacts for Gmail™ is a stand-alone contact management tool that lets you work around that limit.
Collaborators can view and edit shared contacts directly within the Shared Contacts for Gmail™ dashboard, rather than through Google Contacts.
Even if your Google Contacts have exceeded the quota limit, you and your collaborators can still call, email, send text messages, or even reach out to these contacts seamlessly through WhatsApp. This functionality is available exclusively through our dashboard and mobile app, ensuring uninterrupted communication and collaboration.
In this article, you can learn How to Work Around Google Contacts’ 25,000 Contact Limit.
The Upgrade Required status appears when the label owner’s domain is below the BUSINESS version, and:
Additionally, the upgrade status appears when the label owner’s domain is LITE or BASIC, and:
Upgrading to the BUSINESS plan will help meet your business’s growing needs. The BUSINESS plan accommodates higher contact management demands and provides additional features such as hidden contact fields, tagged comments, and much more.
Learn more about its benefits in the video below.
The unknown collaborator status usually occurs due to a misspelled email address when sharing the label. In some cases, it may also happen if the collaborator does not or no longer exists within the domain.
If some group members can’t see or access shared contacts, the group’s status may show as “partially shared.” This happens when a label is shared with a Google Group, but at least one member doesn’t have a normal status.
Click “View group members” to check each member’s status. Then, resolve any abnormal collaborator statuses as outlined in this article.
The Google Account Deleted status appears when the user’s Google account has been deleted from the Google Workspace console by the administrator.
If they own the label, the other collaborators accessing the label will no longer see the shared contacts.
Case 1: Transferring Label Ownership
If the deleted account owns several labels, ownership must be transferred within 24 days; otherwise, the app won’t recognize the change.
Learn more about changing ownership of a Google Contact label here.
Note: If the account cannot be recovered, please contact our support team for further assistance.
Case 2: Freeing Up a License from a Deleted Account
To liberate the license from a deleted account, follow the steps outlined in this article.
Case 3: Recovering an Unintentionally Deleted Account
If the account was unintentionally deleted, the Google Workspace administrator can recover the account.
This will restore normal contact sharing.
The Google Account Suspended status appears when the user’s Google account has been suspended from the Google Workspace console by the administrator. The user still appears in the sharing settings and in the Users & Licenses page because they are still involved in sharing.
Case 1: Labels Not Shared with Other Users
If the suspended account owns the label, you must transfer ownership to another account to resume synchronization:
Case 2: Freeing Up a License from a Suspended Account
To free up a license, ensure the suspended account does not own any labels:
Read more on how to liberate a license.
Case 3: Unintentional Suspension
If the suspension was unintentional, the admin can reactivate the account in the Google Workspace console. This will restore normal contact sharing immediately.
