How to Liberate Licenses for Departed Users
When employees leave a company or a user no longer needs access to shared contacts anymore we recommend removing that user from all labels they were invited to, to avoid using a license for them.
Time needed: 2 minutes
Follow the following procedure to remove a departed user:
- Log in to your shared contacts manager from the Shared Contacts for Gmail™ website.
Click on the “Sign in with Google” button in the top right corner of this page. - On the left panel, go to Settings > Users & Licenses.
- Find the user whose license you want to revoke.
- To free up the license, hover over the chosen collaborator’s name. When the ‘remove icon’ appears, click it.
- A confirmation pop-up will appear. To proceed, click the “Yes, free this license up!”.
- The user has been successfully unlicensed.
A temporary green banner will briefly appear at the top, indicating the number of labels the unlicensed user was previously associated with.
Troubleshooting
Why are my old users still holding licenses?
It is likely that the old users were suspended or deleted from the customer’s Google Workspace admin console prior to the admin unsharing contact labels first. To fix this, simply launch Shared Contacts and unshare the old users.
I have unshared a label, but the old user is still holding a license?
And that is how you can easily free up a license in your Shared Contacts for Gmail® account.
