Banco Pasto & Florencia Rural Bank

Secured Contact Management for Bank Mergers

contact management for bank merger
27
Employees
11
Mobile devices
320
Shared contacts
100
Saved work hours
The Customer

Banco Pasto and Florencia Rural Bank are two regional banking institutions serving different farming communities with agribusiness loans to aid their customers in having additional capital, production increase, or operational expansion. Both banks are known for their satisfactory customer service and profound community engagements They mutually agreed to a merger to reap the benefits of becoming larger entities with greater resources and lower operational costs. Furthermore, the merger paves the way for expanding their market presence.

The Challenge

01 . Need for Convenient Cross-Directory Collaboration

Banco Pasto and Florencia Rural Bank each have their own Google Workspace Directory, making inter-company communication inconvenient as they need to constantly search for the email addresses of their counterparts. With the merger approaching, it became essential for employees from both banks to communicate smoothly.

Inefficient email communication could result in delayed decision-making, affecting the overall merger process. Initially, the plan was to migrate one domain into the other, but this approach raised concerns, particularly for the accounts of employees who would not be retained post-merger.

02 . Data Loss Mitigation

The planned merger posed risks of data loss or mismanagement for employees who would not be absorbed after the merger. This fragmentation could disrupt daily operations and negatively impact customer service during the transition period.

They need to ensure operational continuity and customer information integrity. Finding a perfect solution was challenging as it required balancing seamless communication integration and ensuring data security and recoverability.

The Solution

They searched the Google Workspace Marketplace to find a trustworthy app for their contact management challenges. From there, they came across Shared Contacts for Gmail®. Further inquiries to Shared Contact’s customer success team made them realize they can opt not to do a full domain migration yet. Shared Contacts for Gmail® allows two banks to have a shared directory while doing the transition of becoming a new single identity. This approach minimized disruption and ensured that all employees could communicate effectively during the merger. They also discovered the promo of having 50% discount when they bundled their Google Workspace subscription with it. Since they are to create a new domain in the first place, they availed this promo. It also gave them peace of mind that Shared Contacts for Gmail® offer unlimited data recovery. Hence, should some contact data be corrupted during migration, they can recover it with a breeze even if it was discovered after the merger happened.

Helpful Features
Unlimited backup

Restore deleted contacts without any limitation of time.

Multiple domain sharing

Invite people from other organizations to see and collaborate to your contact lists.

Admin logs

Track who has created, edited, deleted or shared contacts in your organization.

The Result

The merger was a tedious process but the contact management part went pleasantly. Employees from both banks were able to collaborate and communicate without issues. This successful integration set the stage for a stronger, unified bank poised for growth and enhanced service delivery.

Additionally, the management team was particularly pleased with the unexpectedly significant discount they received.

"Integrating our Google Workspace Directories and securing our contact databases with unlimited backup recovery was crucial for the success of our merger."

Carlito Medrano, CEO of Banco Pasto
100
Saved work hours