How to Reactivate the Application When the Admin is Deleted or Downgraded?
Sometimes, people tend to click the wrong button or get confused about the procedure. Hence, the problem of the app admin being deleted may arise. To rectify the problem of the Google Workspace or G Suite administrator who has installed Shared Contacts for Gmail™ that was deleted or downgraded to a non-super admin role, follow these steps.
In case of the deletion of an admin, make sure you first transfer ownership of all the shared contact labels they own.
Time needed: 2 minutes
Follow the steps below to reactivate Shared Contacts for Gmail™ for administrators:
- Ensure that the new Super Admin reinstalls the Shared Contacts for Gmail™ from the Marketplace app for the entire domain.
To do this, go to the Google Workspace Marketplace, then click on the “Domain Install” button. Follow all the prompts until confirmation of the reinstallation.
- Open the Shared Contacts for Gmail™ dashboard.
In the left-hand menu, navigate to Settings > Users & Licenses.
- Ensure that all collaborators have a normal status as indicated by the green check mark!
- Ensure that all collaborators have a “Normal” status, indicated by a green check mark.
This confirms that the app is functioning properly for each collaborator.
Troubleshoot
If any collaborators show a “Revoked” status, the new Super Admin should:
- Open the Google Admin Console.
- Navigate to Apps > Google Workspace Marketplace Apps > Apps List > Shared Contacts.
- Ensure that the app is granted access to all organizational units (OUs), as shown in the illustration below.
- Click on “View organizational units and groups” to verify and adjust permissions if needed.
- Make sure the app distribution setting is set to “On for everyone” so that the entire domain can access and benefit from the app.
Well done for resolving the issue regarding the app admin being deleted! You can now resume sharing your labels with ease.
If it still doesn’t work after this, contact support.
