Steps for Resolving ‘Uninstalled Paid’ and ‘Uninstalled Expired’ Subscriptions
When you access Shared Contacts for Gmail™ dashboard and the status shows “UNINSTALLED PAID” or “UNINSTALLED EXPIRED“, all of your collaborators will have a “Revoked” status.
This happens when :
- The Google Workspace/G Suite administrator deleted the app from the domain.
- Administrator permissions were revoked.
- The user uninstalled Shared Contacts for Gmail from their account.
As a result, Shared Contacts for Gmail™ loses access to your Google contacts, stopping synchronization until access is restored. To fix this, follow one of these methods:
For G Suite/Google Workspace administrator
Time needed: 1 minute
If you are a G Suite/ Google Workspace administrator:
- Log to your Google Admin Panel
You can access your Google Workspace admin panel from the launcher menu in Gmail or directly from this URL: https://admin.google.com
- Click on “Apps”
The apps section allows you to manage the applications installed in your domain.
- Click on “Google Workspace Marketplace Apps”
This allows you to manage your third-party applications installed from the Google Workspace Marketplace.
- Find “Shared Contacts for Gmail®” and make sure the status is “On for everyone” and “Data access” is “Granted” otherwise click on it to grant access.
This will allow “Shared Contacts for Gmail®” to access the contacts of your users.
Non-domain administrator
If you are not a domain administrator:
Log on Google Workspace Marketplace listing of the app > Click on “Install” > Authorize the permissions requested > Log into the application
Now that the uninstalled/revoked status issue is resolved, you can once again enjoy contact sharing and other features from Shared Contacts for Gmail.
