Solve “Uninstalled” / “Revoked” Message in Shared Contacts for Gmail®

When you access Shared Contacts for Gmail® dashboard and the status shows “UNINSTALLED PAID” or “UNINSTALLED EXPIRED“, all of your collaborators will have a “Revoked” status.

This happens when :

  • The Google Workspace/G Suite administrator deleted the app from the domain.
  • Administrator permissions were revoked.
  • The user uninstalled Shared Contacts for Gmail from their account.

As a result, Shared Contacts for Gmail® loses access to your Google contacts, stopping synchronization until access is restored. To fix this, follow one of these methods:

For G Suite/Google Workspace administrator

Time needed: 1 minute

If you are a G Suite/ Google Workspace administrator:

  1. Log to your Google Admin Panel


    You can access your Google Workspace admin panel from the launcher menu in Gmail or directly from this URL: https://admin.google.com



    Sign in to Google Workspace and G Suite admin panel

  2. Click on “Apps”


    The apps section allows you to manage the applications installed in your domain.

    Click on “Apps” in your Google Admin Console

  3. Click on “Google Workspace Marketplace Apps”


    This allows you to manage your third-party applications installed from the Google Workspace Marketplace.

    Click on “Google Workspace Marketplace Apps”

  4. Find “Shared Contacts for Gmail®” and make sure the status is “On for everyone” and “Data access” is “Granted” otherwise click on it to grant access.


    This will allow “Shared Contacts for Gmail®” to access the contacts of your users.

    make sure the status is “On for everyone” and “Data access” is “Granted” in Shared Contacts for Gmail

Non-domain administrator

If you are not a domain administrator:


Log on Google Workspace Marketplace listing of the app > Click on “Install” > Authorize the permissions requested > Log into the application

if you are not a domain administrator in shared contacts for gmail and status is showing revoked/uninstalled



Now that the uninstalled/revoked status issue is resolved, you can once again enjoy contact sharing and other features from Shared Contacts for Gmail.