Customer Case


T-Mobile installs Shared Contacts for Gmail® on the mobile phones of their enterprise customers in order to provide them a single directory accessible by all their fleet and centralised by their head offices.
Thanks to Shared Contacts for Gmail® they added a long desired contact sharing functionality to their MDM offer.

T-Mobile Integration with Shared Contacts for Gmail
Mobile devices
Shared contacts
Saved work hours
The Customer

T-Mobile Business provides companies with Hosted Mobility Management Services (HMMS). Their turnkey MDM solution can manage licensing, installation, and mobile-policy configuration. It also offers ongoing user support as an extension of its enterprise IT departments. T-Mobile HMMS is available via a cloud-based or on-premises (virtual cloud) platform. However, no contact sharing or contact sync access control is provided in the current solution.

The Challenge

01 . Have a synch contact list

T-Mobile needs a solution that would allow customers to sync a centralized contact list from various mobile devices. In some cases, these mobile devices are deployed with limited or no access to consumer applications.

02 . Contact list to work offline

Worse, there may be no internet data connection. Hence, the solution would need to work on the device's native contacts book.

The Solution

Shared Contacts for Gmail® proposed a simple solution to address all these needs. Admin and sales staff can create and manage centralized contact lists and have it automatically synced to as many devices as they need. User permissions would then be set so that the end users would never be able to add/edit/delete information from the central list with their devices.

"Shared Contacts for Gmail® helped the employees of our customers to access a shared contact list with different access permissions from their Android and Apple devices. Some users could add/update shared contacts, others had only read permissions. This control over contacts on mobile phones was something no MDM solution on the market could offer, besides Google Workspace coupled with Shared Contacts for Gmail®."

Anthony C. De Matteo, Solutions Engineer
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